TRY CONTACT CENTER
The Contact Center application allows Enterprises to monitor and control sales, support, or other telecommunications queues in a easy Web based solution.
Key features include:
- The ability to monitor several call queues in real time
- Automatic call distribution between multiple "agents", handling multiple queues depending on a flexible scheme of priorities and weights
- Role management with "supervisor" rights for some agents, allowing actions such as:
- connect to any call in progress for eavesdropping
- connect to any call in progress for 3-way conferencing (caller - agent - supervisor)
- connect to any call in progress for whispering to the agent
- Collecting the stats on all processed calls: average time in queue, average call length etc.
The Contact Center can be integrated with CRM and other business app. More >>
CONTACT CENTER GUIDE
Registering Contact Center supervisor user through web-interface.
Adjusting settings for Contact Center.
Allows to track in real-time:
- calls queues
- operators statuses
- creating conferences
All statistics for selected time interval. Charts.