Contact Center
The Contact Center application allows Enterprises to monitor and control sales, support, or other telecommunications queues in a easy Web based solution.
Key features include:
- The ability to monitor several call queues in real time
- Automatic call distribution between multiple "agents", handling multiple queues depending on a flexible scheme of priorities and weights
- Role management with "supervisor" rights for some agents, allowing actions such as:
- connect to any call in progress for eavesdropping
- connect to any call in progress for 3-way conferencing (caller - agent - supervisor)
- connect to any call in progress for whispering to the agent
- Collecting the stats on all processed calls: average time in queue, average call length etc.
The Contact Center can be integrated with CRM and other business app. More >>
 |
 |
 |
 |
It appears you don't have Adobe Reader or PDF support in this web browser. Click here to download the PDF
It appears you don't have Adobe Reader or PDF support in this web browser. Click here to download the PDF
It appears you don't have Adobe Reader or PDF support in this web browser. Click here to download the PDF
It appears you don't have Adobe Reader or PDF support in this web browser. Click here to download the PDF
Login Page.
Registering Contact Center supervisor user through web-interface.
Settings page.
Adjusting settings for Contact Center.
Monitoring page.
Allows to track in real-time:
- calls queues
- operators statuses
- venting
- audition
- creating conferences
Statistics page.
All statistics for selected time interval. Charts.
Statistics and client's web-chat management.
