Self Support
Before you contact the CommuniGate Support Department, please:
- consult with the How To and Help Me sections of the CommuniGate Pro manual.
- To receive notifications about the release of new versions you can subscribe to the list CGPUpdate@list.communigate.ru or to the RSS-channel History.rss
Ask your question online!
Basic Support
CommuniGate Systems provides the Basic and Pre-Sales support to all current and potential (trial) customers.
E-mail your questions to support@communigate.ru (24 hours, Monday-Sunday).
You can also call the support deparment at +49 30 2589 5018, Monday-Friday.
Please provide the following details: the CommuniGate Pro version, the platform it runs on, and the portions of the CommuniGate Pro Log displaying the problem. You may want to set some of the Log Level setting to ALL INFO in order to record detailed information into the Log.
Premium Support
The Premium packages add 24x7x365 telephone and IM support with various SLA options, as well as on-site support options.
Please contact sales@communigate.ru to purchase these packages.